Privacy Policy

This privacy policy notice for Caden Materials, LLC (“Company,” “we,” “us,” or “our”) explains how and why we collect, store, use, and share your information when you interact with our services (“Services”), including:

• Visiting our website at cadentile.com or any website of ours that links to this privacy notice
• Purchasing products or engaging with us in other related ways, including customer support, marketing, and events

If you have questions or concerns about this notice, or our practices regarding your information, please contact us at hello@cadentile.com.

1. What Information Do We Collect?

Personal Information You Provide to Us

We collect personal information that you provide voluntarily when you:

• Create an account on our website
• Place an order for products
• Contact us for support, inquiries, or other purposes
• Subscribe to our newsletter or promotional emails

The information we collect may include:

• Name, email address, phone number, and postal address
• Account credentials such as usernames and passwords
• Payment details (processed securely by WooCommerce or your chosen payment method)
• Preferences, communication settings, and order history

All personal information you provide must be accurate, complete, and updated. If your information changes, you are responsible for informing us.

Information Automatically Collected

When you interact with our website, we may collect certain information automatically, including:

• Your IP address, browser type, and device details
• Pages you visit, time spent on the website, and referring URLs
• Location data (based on your IP address or device settings)
• Technical information about your device’s operating system and network

We use this data to maintain the security and functionality of our website, enhance user experience, and gather analytics.

Information from Third Parties

We may receive information about you from public databases, marketing partners, or social media platforms if you interact with our content or share it.

2. How Do We Use Your Information?

We process your personal information for the following purposes:

• To fulfill orders and deliver products: This includes processing payments, shipping products, and managing transactions.
• To improve our Services: We use data to identify trends, fix technical issues, and enhance user experience.
• To communicate with you: This includes responding to inquiries, providing updates, and sending transactional or promotional communications.
• To send marketing and promotional emails: If you opt in, we may send updates about sales, new products, or events. You can opt out at any time.
• To ensure security and fraud prevention: We use data to monitor suspicious activity and protect user accounts.
• To comply with legal obligations: We may process your information to comply with applicable laws and regulations.

3. Legal Bases for Processing Information

We process your information when we have a valid legal reason to do so, such as:

• Your consent (e.g., subscribing to marketing communications)
• Fulfilling a contract (e.g., processing your orders)
• Complying with legal obligations (e.g., tax or financial reporting)
• Pursuing legitimate business interests (e.g., improving our Services or ensuring security)

If you withdraw your consent for any processing activity, it may affect your ability to use certain features of our website.

4. How Do We Share Your Information?

We share your information only as necessary to provide our Services or comply with legal obligations. This includes:

• Service Providers: We may share your data with third-party providers that assist with:
  • Payment processing (via WooCommerce and its payment integrations)
  • Shipping and delivery services
  • Website hosting and maintenance
  • Marketing and advertising services
  • Customer support tools
• Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the business assets.
• Legal Compliance: We may disclose your information to comply with applicable laws, respond to legal requests, or protect our rights and property.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide a personalized browsing experience. These technologies collect data about your usage of our website and help us:

• Save your preferences and enhance usability
• Analyze website traffic and performance
• Deliver targeted advertisements

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

6. How Long Do We Keep Your Information?

We retain your personal information only as long as necessary to fulfill the purposes outlined in this notice, such as:

• Fulfilling orders and providing customer support
• Complying with legal and regulatory requirements

When your data is no longer needed, we securely delete or anonymize it.

7. How Do We Keep Your Information Safe?

We use technical and organizational measures to protect your information, including:

• Secure connections (SSL encryption) for data transmission
• Firewalls and access controls to prevent unauthorized access
• Regular monitoring for security vulnerabilities

Despite our efforts, no online service is completely secure. Use our website at your own risk and ensure your account credentials remain confidential.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request corrections or updates to your information
• Request the deletion of your personal information
• Opt out of marketing communications

To exercise your rights, contact us at hello@cadentile.com. We will respond to your request in accordance with applicable data protection laws.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information

To exercise your rights, contact us at hello@cadentile.com.

We do not sell personal information.

10. Do We Collect Information From Minors?

We do not knowingly collect or process personal information from individuals under the age of 18. If we learn that we have collected information from a minor, we will delete it promptly. Parents or guardians who believe their child has provided personal information may contact us at hello@cadentile.com.

11. Updates to This Privacy Notice

We may update this notice periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with a revised date. We encourage you to review this notice regularly.

12. How to Contact Us

If you have any questions or concerns about this privacy notice or your data, please contact us:

Caden Materials, LLC
Email: hello@cadentile.com
Website: www.cadentile.com